Customer
Happiness Charter

The Purpose of the SCTDA Customer Happiness Charter is to follow effective and efficient planning, design, development, implementation and improvement of a code which is based on customer focused guiding principles.

Scope: Implementation of SCTDA customer happiness charter to achieve customer satisfaction of provided services

Our Promise to You
Our Promise to You
Our Promise to You
  • You will receive high quality service and fair treatment.
  • We will cater to your needs professionally and to the best of our ability by qualified and trained employees.
  • We will provide you with accurate information and error-free service.
  • We will provide you with a multi-channel service and methods of payment and ensure we serve at your convenience.
  • We will attend to your request in a timely manner.
  • We are committed towards maintaining the privacy and confidentiality of your information and data.
Your Promise to Us
Your Promise to Us
  • Appreciate our employees’ efforts and treat them with mutual respect.
  • Provide all documents, information and data required accurately and in full to complete the transaction.
  • Inform us if there is a modification in the required data accurately and in full to complete the transaction.
  • Respond in a timely manner to queries from our employees to ensure timely service and quality.
Your Promise to Us
Limitations on the promise communicated to the customers
Limitations on the promise communicated to the customers
Limitations on the promise communicated to the customers
  • Due to emergencies, natural disasters, severe weather conditions, or holidays we may not be able to meet your promise.